[General] PLEASE READ FIRST - general tips and help for PC support.

Computers are fickle beasts and sometimes things go wrong. There are a few steps you can try that solve many of the random breakages that users encounter. If you post about an issue, very likely we’ll ask you to try one or more of these things first.

  • Make sure your system meets the minimum system requirements.
  • Update your drivers, especially video card drivers. Make sure you go to the GPU manufacturer’s website to search for the latest.
  • Reinstall your Microsoft Redist files. We provide some of the files in the game's local folder under "_CommonRedist" install both the 32 and 64 bit version.
  • Reinstall your DirectX files. This is especially true for users who have updated from a older Windows to Windows 10. The files can be found in this link.  https://www.microsoft.com/en-us/download/details.aspx?id=8109        
  • Reboot your computer. It’s a simple thing but it’s amazing how many problems this solves.
  • Remove and reinstall the game.
  • Do not install the game into directories that contain non-English characters. This could cause the game to crash or launch incorrectly.
  • Try deactivating heavy background processes like anti-virus or malware scanners. On some computers these programs are so demanding that they significantly interfere with games. If this doesn’t solve your problem, though, be sure to turn your scanners back on!  

  • [Steam Only] Verify the Integrity of your Local Game Cache. You can do this by Right clicking on the game in your library, choosing Properties, Advanced, and then clicking the Verify Integrity of Local Game Cache button.
  • [Steam Only] Disable the Steam overlay in Steam > Settings > In-Game.

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