Game Pass for PC save issues
I have progressed about 2 hours into the game and every time that I close it and return my save data is nowhere to be found. I am using game pass on PC and initially pre-installed the game. I have since reinstalled the game to try and fix the issue and I still encounter the same problem. The game seems to think that it is auto-saving but when the game is closed and launched it acts as though it is my first time booting it up.
seijien
shared this idea
As mentioned by Warbucks in the comments. Users affected by this issue will need to uninstall the now defunct Xbox Console Companion app and reboot their computer.
18 comments
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Sophia Kelly
commented
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ceevee
commented
Issue: I was unable to sync the latest save data to my PC from the cloud, in which the save was uploaded to the cloud from my Xbox Series X. It only synced the first time I ran Psychonauts 2 on PC. I have Game Pass.
Resolution: Thanks to this thread. I uninstalled Xbox Console Companion and rebooted the PC. Now it synced the latest save.
EDIT: PC would not sync latest save again, despite already have XCC uninstalled. Instead of rebooting the PC, I found that restarting the "GamingServices" service will also cause Psychonauts 2 on PC to sync on launch. I did not try restarting the "GamingServicesNet" service. I only restarted "GamingServices"
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Ben Taylor commented
I'm having a similar / related problem playing via Windows Gamepass. I get to the same point in the first level, where I'm first introduced to doubts, and the screen goes black. If I press Escape I can get to a menu screen but that's it.
If I then reload the game it starts right at the beginning and makes me watch all the opening cutscenes - only the option to start a new game available :-(
I can't keep trying this over and over so the game is essentially unusable. Updated all my graphics drivers but same issue.
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Warbucks
commented
Unfortunatly for many MS store users, when Windows does a cummulative update (Patch Tuesday) it often reinstalls Xbox Console Companion. Which the user will then need to go through and uninstall again.
The XCC was a "system app" before windows 10 v1903. So the app is tied to any windows 10 digital signature from before 2019. Even a clean Windows 10 install, the first thing the MS store installs is XCC. You dont even have to sign in with your Live account.
Its going to keep doing this until MS Store takes XCC off the store. Windows 11 has the same issue so far.
Dont friggin install XCC if you dont have it or else you will then be in the same boat with the rest of us.
If someone could get ahold of whoever controls MS store, tell them I will give them 100 dollars to take the XCC permently down. Im serious.
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Frank Reese
commented
I've had this issue pop up when switching account, but rebooting each time fixes it, however this is kind of annoying to have to reboot when starting the game every time.
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Damian
commented
Eureka!
I was getting a bit disheartened after trying to clean install Psychonauts 2, then having to endure cutscenes only to reaffirm that there was no save.
However, after following the guidance in this thread and uninstalling Xbox Console Companion along with a reboot, Psychonauts 2 seemed to have magically pulled down the save from the very first play and gave me a novel option to "Resume Game"!
I also started seeing achievements pop that weren't happening originally.
Now looking forward to playing through without fear of being saveless. Thanks Warbucks and co!
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Russ
commented
Can confirm I had the exact same issue, and that uninstalling Xbox Console Companion and rebooting fixed it, progress was saved after doing that. Weirdly, on a second PC, had Xbox Console Companion installed (totally different gamepass subscription) and didn't have the problem.
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Frank Reese
commented
After uninstalling the Xbox Console Companions, you will likely have to reboot. Just Uninstalling didn't work for me, but rebooting and suddenly the game stated "Resume game."
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Hello! Can the affected users try out Warbuck's advice and uninstall Xbox Console Command to see if the issue persists?
If the game still can't save, please file a report in the Xbox support. Steps to do that are in the Win10 section in the link below
https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-hub-report-a-problem
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MKwadrat Podcast
commented
My friend has this issue, I tried troubleshoot it with him. He does not have "wgs" fiolder in this path:
AppData\Local\Packages\Microsoft.Psychonauts2_8wekyb3d8bbwe\SystemAppData\ <--- wgs folder should be in SystemAppData, it contains saves.
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Warbucks
commented
Make sure you uninstall the app "Xbox Console Companion". It is depreceated by the app "Gaming Services".
Gamepass games that save to the cloud absolutely need Gaming Services
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Alex Riviere
commented
Same here. Installed with windows game pass, booted it up this morning, was playing for about 3 hours when the game suddenly stopped. like, just blammo, gone. started it up again and it has no memory of it ever being opened.
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Harrison Gottlieb
commented
I have also been experiencing this issue. Pretty much the same as what other people have said. I'll also add that it seems like the game is not saving at all. I died twice during the first level and the game broke (I assume trying to load save data). Both times the game soft locked, I could still access the menu but screen was black the first time and the second I could still use my abilities and move the camera but Raz was dead on the ground. After having no choice but to return to main menu, there was no option to continue a save.
Also I did not pre-install the game. -
Hello!
We're that you're having this issue with our game. We are investigating the issue. We're still unsure what the cause of the issue is so I don't have a firm timetable of when a fix will be available.
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BadNumbers
commented
Same here. Every time I boot up the game I have to watch the Previously On Psychonauts video, and then there is only a New Game option on the main menu (not including Settings, etc.)
Even if I play the game for a bit and then choose Return To Title, the game says last saved 6 seconds ago or whatever and then takes me back to a main menu that only lets me choose New Game.
I'm also on Game Pass. My Windows is set to English (United Kingdom), if that helps.
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Neo
commented
yeah I have the exact same problem, and it's super annoying. I have already lost 3 hours of gameplay and I have no idea how to fix it
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Hello!
Seijien, may I ask what language your Windows is set to?
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eu
commented
Im having the exact same issue. 2 times in a row, started from the beginning. No folder save data. Nothing. Lost already 5 hours of gameplay...