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Double Fine Action Support!

Welcome to the Double Fine Action Support Portal! 

If you are experiencing technical issues with one of our many excellent games, we hope you'll find the answer to your problems here. Search for your issue and if you can't find it please create a new issue for it. We'll get back to you as soon as possible. Please make sure to be as descriptive as possible, and if you are using a PC it really helps if you include a DXDiag! You can create one by following these steps:

1. Enter the Windows Start Menu
2. Type run, and enter the run app
3. type in "dxdiag" and click "OK" 
4. check through the tabs and perform all tests 
5. click "Save all Information..." and save the text file to alocation of your choice 
6. Send us that text file.

If you'd rather email a member of our support team, please email, and if you would like to chat live, please visit our Discord server and visit the #help-and-support channel or DM someone in the Double Fine Support Role.

Please allow some time for us to respond to your support query. Thank you for you patience.

How can I manage my data?

You can make choices about the collection and use of your data by Double Fine and Microsoft. If you want to access or control personal data processed by Double Fine and Microsoft, you can contact Microsoft at the address in the How to contact us section or by using our web form, both found in the Microsoft Privacy Statement.

Knowledge Base

  1. Psychonauts 2 

    1. [Psy2] How to share photos taken with the Otto-Shot in Psychonauts 2
    2. [Psy2] Mac and Linux information and common issues
    3. [Psy2] Patch Notes
    4. [Psy2] Technical FAQ and Known Issues
    5. [Psy2] Fig Backer FAQ
  2. Costume Quest 1 

    1. Costume Quest Epic Store Language
  3. Psychonauts 1 

    1. [Psychonauts][PC] How to change language
    2. [Psychonauts][PC] How to enable or disable controller rumble
    3. [Psychonauts][PC] Common Issues and Workarounds
  4. Knights and Bikes 

    1. [Knights and Bikes] PC system requirements
  5. RAD Beta 

    1. [RAD Beta] Build Notes
    2. [RAD Beta] Submitting Crash Reports
    3. [RAD Beta] Minimum and recommended specifications for the closed beta
  6. RAD support 

    1. [RAD] support email address
  7. Broken Age 

    1. [Broken Age] Known Issues
    2. [Broken Age] PC System Requirements
    3. [Broken Age] Mobile Device Requirements
  8. The Cave 

    1. [The Cave] [PC] System requirements.
    2. [The Cave] [PC] Save file locations.
  9. Day of the Tentacle Remastered 

    2. [DOTT][iOS] For users with no sound
    3. [DOTT] [PS4 / PSVita] Patch Updates
    4. [DOTT] [PC] Save Locations
    5. [DOTT] [PC] System requirements.
  10. Full Throttle Remastered 

    1. [FT][iOS] App cannot be downloaded at this time.
    2. [FT] [PC] Save Locations
    3. [FT] System Requirements
    4. [FT][iOS] For users with no sound
    5. [FT][PC] Start up issues on Laptops.
  11. General 

    1. [General] Steam Deck Support
    2. [Mac] 64-bit updates FAQ
    3. [Amnesia Fortnight] AF 2017 keys do not add the game to the Steam library
    4. [General] PLEASE READ FIRST - general tips and help for PC support.
    5. [General] Long load times on PS4 and PS Vita.
  12. Grim Fandango Remastered 

    1. [Grim] PC System Requirements
    2. [Grim] Information about Save Files
    3. [Grim] Mobile Device Requirements
  13. Headlander 

    1. [Headlander] PC changelog
    2. [Headlander] PS4 changelog
    3. [Headlander] Known issues.
    4. [Headlander] [PC] System requirements.
    5. [Headlander] [PC] Save file locations and restore method
  14. Kinect Party 

    1. [Kinect Party] Photo Sharing Functionality

    1. [MASSIVE CHALICE] [PC] System requirements.
  16. Psychonauts in the Rhombus of Ruin 

    1. Psychonauts: In the Rhombus of Ruin PC FAQ
  17. Brütal Legend 

    1. [MacOS] "Brutal is damaged" message prevents game launch
  18. All articles 

    1. [MASSIVE CHALICE] [PC] System requirements.
    2. [The Cave] [PC] System requirements.
    4. [Headlander] PC changelog
    5. [Kinect Party] Photo Sharing Functionality
    52 articles 

Feedback and Knowledge Base