If you are experiencing technical issues with one of our many excellent games, we hope you'll find the answer to your problems here. Search for your issue and if you can't find it please create a new issue for it. We'll get back to you as soon as possible. Please make sure to be as descriptive as possible, and if you are using a PC it really helps if you include a DXDiag! You can create one by following these steps:
1. Enter the Windows Start Menu
2. Type run, and enter the run app
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to alocation of your choice
6. Send us that text file.
If you'd rather email a member of our support team, please email firstname.lastname@example.org, and if you would like to chat live, please visit our Discord server and visit the #help-and-support channel or DM someone in the Double Fine Support Role.
Please allow some time for us to respond to your support query. Thank you for you patience.
How can I manage my data?
You can make choices about the collection and use of your data by Double Fine and Microsoft. If you want to access or control personal data processed by Double Fine and Microsoft, you can contact Microsoft at the address in the How to contact us section or by using our web form, both found in the Microsoft Privacy Statement.